FAQ's

These are some of the most frequent questions my clients ask.

If you have more questions not answered here, please contact us.

What makes Dr. Diez unique or stand out?
In two words: Expertise and sensibility.

Expertise:Dr. Diez is a board-certified licensed psychologist; the most coveted credential in the field, very few psychologists hold this accreditation in New York City. She has more than 20 years of practice in private and institutional settings and years of supervising and training as a Faculty member at Mt. Sinai's Icahn School of Medicine (Assistant Professor (Psychiatry) and Columbia University (Clinical Assistant Professor.) She also obtained post-doctoral education from Harvard University (Program on Negotiation, Harvard Law School), New York University and the William Alanson White Institute (couples therapy certification.) Her clinical formation spans more than two decades of cross-cultural training and practice obtained in New York City and abroad. Read more about it here.

Sensibility: Dr. Diez focuses on making clients feel comfortable and welcome and in solving the problems that bring them to her practice. She has a professional yet informal, non-hierarchical approach, preferring interactive and forthcoming engagement with clients, favoring collaboration, frankness, safety, and depth in the interactions. To see what clients think about Dr. Diez you can access clients’ reviews here.

How long has Dr. Diez been practicing?

Dr. Diez has more than two decades of practice in New York City and abroad. She has practiced, trained, and supervised in private and hospital settings. She is part of the Clinical Faculty at Mount Sinai Medical Center and a former Faculty member at Columbia University School of Medicine. Read more about her experience here.

What services does she offer?

Dr. Diez offers individual psychotherapy, couples therapy, and executive coaching. Clients often consult to get help with stress, relationship conflicts, (dating, couple conflicts), anxiety, depression, impulse control (binging, substances, anger), excessive guilt, losses, trauma, difficulties with identity and self-esteem, career or life transitions, changes and decision-making, work-performance, and many other sources of distress.

How long is each session?

The initial session is 50 to 55 minutes; subsequent sessions are typically 45–50 minutes.

How frequent are the sessions, and how long is the treatment?

The course and outcomes of treatment have a broad variability, as each individual, couple or group brings different circumstances, needs and desires.  In general, early in the process Dr Diez may meet with the client once or twice a week. Over time the meetings frequency  may decrease biweekly or monthly meetings. Some clients may meet  for just a few sessions, while others may seek a longer, in depth course of treatment.

Does she offer remote sessions?

Yes, remote sessions are available via video or phone sessions (Zoom, FaceTime or as available based in country or region).

Can Dr. Diez come to my home or office or have remote sessions?

Yes, Dr. Diez's Concierge services  allow for going to a clients' office or home, or other spaces provided they offer privacy and allow for a private, quiet and confidential environment. If the need arises you can also have a phone consultation rather than meeting in person. Dr Diez’s visits to a client’s office are subject to a specific fee schedule. Please contact her directly for arrangements.

Does she accept  insurance?

No.
Dr. Diez is an “Out-of-Network” provider. If your insurance is a PPO plan (which means it offers out-of-network coverage), it may reimburse you for Dr. Diez’s service. Our office will bill your insurance directly to facilitate reimbursement. We can help you determine if your plan covers this service if you provide us with your insurance information and DOB.

Most PPO plans by Beacon, Cigna, and UHC cover a good part of the cost.

Dr. Diez DOES NOT work with Medicaid or Medicare plans.

What are her direct pay fees?

This varies per service, ranging between $200 and $550 per session. Call us to inquire further. We will agree upon fees before we confirm your appointment.

Do you speak Spanish?
What are her office hours?

Her availability varies every week; reach us out to arrange a convenient time to meet Dr. Diez.

What does it mean to be "Board Certified"?

The American Board of Professional Psychology (ABPP) is one of the country's most highly regarded professional associations. The ABPP is a board of professionals whose goal is to evaluate a psychologist’s competence to deliver high-quality services. Board certification (awarding of a Diplomate) assures the public that specialists designated by the ABPP have successfully completed the educational, training, and experience requirements of the specialty, including an examination designed to assess the competencies required to provide quality services in that specialty. Dr. Diez has been a diplomate board certified in clinical psychology since 2010. She is licensed in the state of New York (NYS 017761).

What is the difference between a psychologist, a psychiatrist and a coach?

Psychologists and psychiatrists provide mental health treatment.
Psychologist doctors (PhD) with intensive training and practice focused on humanities and mental health from a social, psychological, and neuropsychological perspective. 

Psychiatrists are instead medical doctors (MDs), focused on biological aspects of mental health, with training and license to prescribe psychotropic medications. Often times psychologists and psychiatrists collaborate in the care of those individuals who benefit from medication use.

Coaching services are not clinical or medical services. They are offered to individuals or couples who want to consult about specific, focal problems that can be addressed in a non-clinical manner. They may relate to conflicts in the professional area, or difficulties in relationships with friends, colleagues or family members. 

Is the information discussed with Dr. Diez confidential?

Yes. The communication between Dr. Diez and her clients is strictly confidential and protected by HIPAA law. Notwithstanding, there are two exceptions to this confidentiality protection among mental health practitioners: psychologists have a "duty to warn" if a client plans to severely harm themselves or another person, and they are also mandated to report child abuse to the authorities. It is important to note that if you request insurance reimbursement for psychological services, name, date of birth, diagnostic code and service codes are communicated to the company in order to process payments and manage your account. Insurances are also subject to HIPAA confidentiality protection laws, and they cannot disclose medical records to employers or family members unless ordered by a court for some extraordinary circumstance. Dr. Diez has never encountered such circumstances in her practice.

Dr. Diez practices integrative psychotherapy. What is it?

Psychotherapy integration is an approach to treatment that goes beyond any single theory or set of techniques. The most effective for a particular client at a particular client is what drives the therapist's intervention, which could range from psychodynamic, CBT cognitive-behavioral, emotion-focused, experiential, interpersonal, humanistic, existential, mindfulness, neuroscience-based attachment theories, among others.

Is there a registration form?

Yes, you can download and fill our registration form by clicking here.

Claudia Diez, PhD, ABPP

Address

330 West 58th St,
New York City, NY 10019